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Customer Experience, Loyalty, and Retention in a Post-COVID World
Dan Levenson February 15, 2021
The insurance industry is at an interesting crossroads since the COVID-19 pandemic. As New Jersey insurance agents, we work in an evolving landscape that must somehow balance speed and efficiency with excellent customer service, and a [...]
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How to get to know your customers!
Jaime Chaifetz January 17, 2019
It’s often been pondered by great thinkers, “Can you really get to know anyone?” Although this is a deep question, this particular article isn’t about being philosophical. Getting to know your customers is a process [...]
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5 of the Biggest Business Challenges Facing IT Professionals
Dan Levenson December 26, 2017
If you're in the IT industry, your business faces a number of unique challenges. If you want to be sure that you're able to make the most of the opportunities in front of you, it's [...]
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5 Ways Small Business Owners Can Build Positive Relationships with Clients
Dan Levenson December 05, 2017
Are you a small business owner wondering what it takes to be successful? In most cases, the success of a small business depends largely on having a positive relationship with clients. This is even more [...]
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How to Make Your Small Business Stand Out in a Competitive Market
Dan Levenson August 17, 2017
Running a small business in the digital age means you aren't just competing with your geographic neighbors. Depending on the nature of your business, you may also find yourself in competition with companies like yours [...]
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Is Your Small Business Understaffed?
Dan Levenson August 01, 2017
As a small business owner, you wear many hats and perform many duties over the course of a normal business day. You might need to be a negotiator, a salesperson, a marketer, and a handyman—all [...]
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What to Do When You Lose Your Biggest Customer
Dan Levenson July 25, 2017
It happens to the best of businesses. You suddenly lose that prime client or customer that you have been working with for the longest time—the one that accounts for a major portion of your revenue. [...]
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7 Pillars of Reputation Management for Small Business
Dan Levenson June 20, 2017
Your small business's reputation is a critical part of your ability to continue to do business in the long run. Because you don't have the reach of many larger companies, you may find that a [...]
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7 Steps to Building the Ultimate Customer Service Team
Dan Levenson May 25, 2017
Customer service is one of the most critical parts of your small business. You want to be sure you're able to connect fully and honestly with your customers, providing them with the high-quality service that [...]
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Insuring Your Small Business Against Social Media Flubs
Dan Levenson March 02, 2017
Social media is a very powerful tool that can take your small business to the top—or break it with a string of bad experiences. With everyone being so plugged in and dependent on the Internet [...]
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